Order Processing Orders placed before 1pm AEST on business days (excluding weekends and public holidays) are eligible for same-day dispatch. Australian Orders Standard Postage: $10 Estimated transit time: 2-8 business days Express Postage: $15 Estimated transit time: 1-2 business days International Shipping Standard Postage: $25 Estimated transit time: 6-27 business days Please note that international deliveries may take longer due to customs processing and local postal services. Order Tracking Once your order has shipped, you’ll receive a confirmation email or text with your tracking number. It’s important to provide the correct delivery address when placing your order. Xayesta cannot reimburse lost packages sent to an incorrect address. Customs, Duties, and Taxes For international orders, any customs fees, duties, or taxes are the responsibility of the customer. Xayesta is not liable for additional charges imposed by foreign customs or postal services. Damages & Lost Packages We are not responsible for lost, stolen, or delayed packages during transit. Please contact your carrier to file a claim if your package does not arrive. Need Help? For any shipping questions or concerns, contact us at [email protected]. Our team is happy to assist you.
